Specialty Family Practitioner/General Practitioner

Subspecialty Administration

Role and Facility Information

Position Description & Location

The Program Medical Director (“PMD”), Urgent and Primary Care Centres (“UPCC”) and Primary Care Networks (“PCN”), is responsible, in partnership with the Operations Director, for the planning and implementation of the Urgent and Primary Care Centres and Primary Care Networks developed and implemented in Vancouver.

He/she provides medical leadership and strategic direction to Vancouver-based UPCC’s and PCN’s to ensure high quality and effective delivery of medical services within an academic, research and client centred environment.

The Medical Director works as a team player with colleagues and co-workers in identifying service delivery models and processes to ensure seamless integration of services within the acute care, community care and primary health care networks. The PMD will have direct oversight of the medical staff for VCH owned and operated UPCC’s and indirectly, through the local medical leads at contracted UPCC’s. In addition, the PMD will liaise with stakeholders, particularly with the Medical Leads of the Vancouver Division of Family Practice.

The Services will be provided at the 520 West 6th Avenue Central Offices, other VCH facilities, and associated sites. It is expected that, on average, the time required to perform the Services will be approximately sixteen (16) hours per week.

Specific Responsibilities and Deliverables

• Clinical work in a VCH UPCC setting

• Develops a vision and strategies in collaboration with the Operations Director, focused on the Urgent and Primary Care Centres and Primary Care Networks, developed and implemented in Vancouver, that are consistent with the vision, values and strategic direction of the organization.

• Fosters strategic and working relationships with internal and external stakeholders - particularly with the Medical Leads of the Vancouver Division of Family Practice - that result in sharing of knowledge, monitoring of trends, identification of opportunities to promote innovation, exploration and partnerships for improvement, facilitation of best practices, improved patient access, and efficient flow of patients across the care continuum.

• Liaises with the local Medical Leads for contracted UPCC and/or PCN’s to ensure that the contract deliverables are being met.

• Specific Responsibilities and Deliverables for VCH owned and operated UPCC’s:

• Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified and technically competent medical and other designated staff within the context of operational demands and environmental and resource constraints.

• Assumes overall leadership for medical activities within the programs/services in accordance with the Standards and Code of Ethics adopted by the College of Physicians and Surgeons of British Columbia to ensure that priorities are addressed and the programs/services goals are achieved.

• Leads the identification of educational needs for physician staff within the programs/services and facilitates teaching and research activities focused on incorporating best practices based on evidence into care delivery.

• Participates in the development and successful management of capital and operating budgets to complement strategic directions within existing fiscal constraints.

• Ensures an appropriate and effective medical performance management system, with clear medical quality, risk, process and utilization management indicators and performance objectives, is in place to assess the delivery of services within an interdisciplinary and multi-site environment.

• Creates and guides the implementation of effective strategies for continuous improvement of medical services, standards and practice within the programs/services to encourage best practices, improve clinical outcomes, and achieve defined standards of care.

• Leads and builds successful collaboration with academic physician leaders to facilitate clarification of roles/accountabilities, ensure integration with the programs/services goals and objectives and compliance with the policies, procedures, corporate vision, and strategic direction for the organization.

• Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patients and staff.

Reporting Protocol

The Program Medical Director, UPCC and PCN (Vancouver Community) reports the Senior Medical Director (Vancouver Community) or their delegate.

Performance Review & Evaluation

Administrative appointments at VCH may be renewable upon satisfactory review.

Criteria for satisfactory review include:

• Continued commitment to excellence in patient care (quality of care and service delivery);

• Maintenance of required specialty certifications in your specialty while in active clinical practice;

• Demonstrated achievement of annual continuing medical education goals (as established by the Canadian College of Family Physicians or the Royal College of Physicians and Surgeons of Canada, as applicable );

• Leadership and interpersonal skills;

• Collaboration across services/programs/portfolios to plan and resolve issues in order to meet the needs and mandates of VCH as a whole;

• Successful management of physician managers and related issues within the portfolio;

• Effective management of utilization and resources within the portfolio; and

• Compliance with the Rules and Regulations and policies of VCH.

Key Competencies

• Uses sound business acumen to develop and foster collaboration and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect.

• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues / disputes.

• Inspires a shared vision and aligns performance goals and objectives for medical staff to ensure match with service delivery strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.

• Provides timely and appropriate advice and consultation utilizing effective targeted communication strategies to gain acceptance of recommendations and to facilitate effective decision making and operations within the intent of the medical by-laws.

• Builds credibility, understanding and trust in the external community to assist the Communities of Care and VCH to meet its strategic objectives.

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Interested applicants, please apply to Health Match BC Posting by clicking on the "Request Info" link below.

Please include with your application a cover letter, CV and any other relevant documents for review.

Request Info



Compensation Type
Administrative Contract
Estimated Remuneration
To be discussed
Physician Overhead
No overhead is charged
Billing Split

Benefits and Incentives

Vacation Leave
It is on the contract
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The world-class city of Vancouver is situated in the southwest corner of British Columbia, surrounded by mountains and ocean vistas. With a population of two million, Vancouver is Canada’s third largest city and is frequently honoured as one of the best places to live in the world. As North America’s gateway to the Pacific Rim, Vancouver has strong links to international markets and is home to a vibrant mix of cultures. Blessed with a balmy coastal climate, the city offers recreational pursuits to suit every taste and disposition, from extreme skiing and mountain biking, to sailing, golfing, nature walks and meditative retreats. The city boasts myriads of theatres, galleries and restaurants.

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